Shipping policy

Processing Time All orders are processed the same day they are placed. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We ship worldwide, and delivery times vary by destination.

Shipping Method    Estimated Delivery Time
Domestic (Zambia)    1–3 business days
Africa    5–10 business days
International    10–21 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a confirmation email with your tracking number. The tracking number will be active within 24 hours of receipt.

Customs, Duties, and Taxes GulaVinthu is not responsible for any customs fees, import duties, or taxes applied to international orders. All such fees are the responsibility of the customer.

Damages GulaVinthu is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and retain all packaging materials.

Lost or Stolen Packages GulaVinthu is not responsible for lost or stolen packages that have been confirmed as delivered to the address provided at checkout. Please contact us and we will share all available delivery details to assist your investigation.

Contact Us For any shipping-related questions, please reach out to us at nyonilastone@gmail.com.